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OUR GUARANTEE
 
Returns and Exchanges

At Pet Aficionado.com your 100% satisfaction is our primary goal. If you are not happy with your Pet Aficionado pet product purchase we will exchange it or refund your money...no problem and no hassle. Just carefully package the pet products in the original shipping box, include a copy of your invoice, and follow these simple steps:

1. Contact us by emailing our customer service dept at service@petaficionado.com within 30 days of receiving your order to let us know you will be making a return. In your email please include your Name, shipping address and invoice number.  We will provide you with a Return Merchandise Authorization Code (RMA) and a return shipping address (some items may be returned directly to the manufacturer).

2. Please send your return package via U.S. Parcel Post Insured. Insurance protects you in case the items are damaged or lost in transit. Unopened items must be received in a saleable condition. Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. We cannot refund your money on items damaged due to improper packaging.

3. Once we receive your Return package, we will issue you a refund for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card. If you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will refund you the shipping costs to return the item to us.

4. Please allow up to 14 days for us to receive and process your refund. We will contact you via e-mail to inform you that the refund has been issued.

 


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